Shipping Currently Available to USA Addresses Only
Welcome to The Supermicro eStore

    Account - Frequently Asked Questions (FAQ)

    How do I change my name and/or email address?

    To change your name or email address, log in to your account and click on “My Account” and then click on “Account Information”. From there you should be able to change your first and last name and email address

    How do I change my password?

    To change your password, log in to your account and click on “My Account” and then click on “Account Information”. From there click on the checkbox “Change Password”, you will need to enter your current password and the password you wish to change it to and click on save.

    How can I register my Supermicro system to check warranty and validated parts (Serial Number Checker)?

    To register your Supermicro system, you must first have a registered Supermicro eStore account.

    • Log in to your account and click "My Account" 
    • Click on "My Registered Systems"
    • Click on "Add System"
    • On the following page, you must enter a valid Supermicro system serial number and Customer ID only
    • Please check the checkbox to agree to the Supermicro Agreement and click on the "Register" button to successfully add your Supermicro system.

    Where can I find the Customer ID?

    Customer ID could be found on your Supermicro invoice or any related purchase documents. Note: Only Supermicro direct customers have a Customer ID.

    If I purchased a Supermicro system from a reseller/partner, can I use Serial Number Checker?

    No, Serial Number Checker is used for Supermicro direct customers only. If you’ve purchased from a reseller/partner, you must check with them for warranty and any other related information.

    How do I opt in/out of the Supermicro newsletter?

    To opt in/out of the email newsletter, log into your account and click on “My Account” and then click on “Newsletter Subscriptions”. From there you can check on “General Subscription” box if you wish to subscribe to the email or uncheck it if you wish to unsubscribe to the email newsletter and then click on save.

    Why can't I log into my Supermicro account ??

    The email address or password provided may be wrong. If you forget your password, click on "Forgot Your Password?". From there, you can enter your email address and you will receive an email with a link to reset your password. Note: If you do not see an email, please check your spam/junk folder or it might have been filtered by your company’s email service.

    Can I place an order on the eStore without a Supermicro account?

    No, a Supermicro account is required to place an order.

    Can I generate an OOB key with LAN MAC address?

    Currently, there are only two ways of generating an OOB key and that is through BMC MAC address and motherboard serial number. Any key generated by LAN MAC address will NOT work.