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    Ordering - Frequently Asked Questions (FAQ)





    How long does it generally take to process an order?

    Orders typically take within 24 hours to process during Monday to Friday 8AM-6PM PST, excluding holidays. However, if there is a payment issue it may take longer than 24 hours to process.


    When is the cutoff time for the order to be processed and shipped out today?

    The cutoff time is at 3:45 PM PST for the order to be processed and shipped out on the same day. (Time may vary depending on holiday scheduling)


    How can I check the status of my Supermicro order?

    To check the status to your Supermicro eStore order, log in to your account and click on “My Account” and then click on “My Orders”. From there you can find your order that you want to check the status on and click “View Orders”.


    How can I track my Supermicro order?

    There are two ways to track your Supermicro order, one through tracking information via email and the other is under “My Account”. Once we have shipped your order out, you will automatically get an email notification that will include your tracking number. Another way to track your Supermicro order is to login to your Supermicro account and click on “My Orders”. From there you choose the order you would like to track and click on “View Order” and the tracking number should be on the page.


    Can I change my order once it has been submitted?

    Unfortunately, you cannot change the order once it has been submitted. However, you can cancel and place the correct order.

    You will be able to cancel your order before we process your order. If your order is shown as Pending under your order status, then you’ll be eligible to cancel your order.

    If your order is shown as Processing under your order status, then we you will not be able to cancel your order. If you would like to cancel an order when the status is shown as Processing, please contact us via live chat or email for support. For details on what each status mean, please take a look at this FAQ.


    How do I cancel my order?

    To cancel your order, please log into your account and go to "My Account" and then click on "My Orders". From there, you should be able to cancel your order unless it is in the "Processing" status already.


    What does status On-Hold, Pending, Canceled, Processing, or Complete mean?

    On-Hold: We are preparing your order for review.
    Pending: We are reviewing your order for processing. You will be able to cancel your order.
    Canceled: Your order is canceled and will not be processed.
    Processing: We are preparing the order for shipment (you will not be able to cancel your order).
    Complete: We have successfully shipped your order out. The tracking number should be available on “My Orders” page.


    Does Supermicro eStore offer volume pricing or discounts?

    Yes, Supermicro eStore offers volume pricing for most available products, and the volume pricing is shown on the product page.


    May I combine two separate orders to save on shipping costs?

    Sorry, you will not be able to combine two separate orders to save on shipping costs.


    What happens when an item is out-of-stock?

    If the item you wish to purchase is out of stock, please contact us through either live chat or email and we will try to get back to you as soon as possible.


    Who do I contact if I need to place a large volume order?

    Please contact our live chat or send us an email through our Contact Us page for more information.


    How can I check if a Supermicro eStore item is compatible with a System, Motherboard, or Add-on Card?

    There are two ways to check if an item is compatible, one through the Supermicro Parts Finder on the home page, and the other through Part Validation under any specific product. For both, you must enter a valid SKU# to validate.


    What if a Supermicro eStore item is not compatible with a System, Motherboard, or Add-on Card?

    If the item is not compatible with a system, motherboard, or add-on card, and you wish to find an item that is, please contact us through either live chat or email and we will try to get back to you as soon as possible.


    How can I purchase a Supermicro item not sold on the eStore?

    If an item is not sold on our eStore, please check with our resellers/partners for availability and pricing. If you have any further questions, feel free to contact us through either live chat or email and we will try to get back to you as soon as possible.


    Does Supermicro eStore provide price quotes?

    Yes, but only for products sold on the eStore and only valid within the day it was generated. Please check with our resellers/partners for availability and pricing of products not sold on our eStore.


    How to obtain price quotes for items on eStore?

    There are two methods, one is via the shopping cart by following the instructions below or contact our live chat or send us an email through our Contact Us page.
    If you add the item with the desired amount to the cart and when you view the cart, you should see a hyperlink named “Print Quote” under “PROCEED TO CHECKOUT” button. Once clicked, it will generate a price quote for the items in cart.


    How long is the price quote valid for?

    The price quote is only good for the day the quote is generated.


    Does Supermicro eStore price match?

    No, Supermicro eStore does not price match.


    Can I un-cancel an order?

    No, canceling an order is permanent and you would have to place a new order.


    Why was my transaction declined?

    There are several reasons why the transaction was declined such as your bank/credit card company not approving the transaction due to insufficient funds, large purchase amount, invalid credit card number or expiration date. Please contact them to resolve any outstanding issues.

    Another reason could be a CCV mismatch where the card code (a three- or four-digit security code that is printed on the credit card) provided in a transaction does not match with the card code on file at the credit card issuing bank.

    If you still have any issues or concerns, please contact our live chat or send us an email through our Contact Us page for further details.


    What does it mean my transaction was declined due to an AVS mismatch?

    AVS mismatch means the billing address provided on your order does not match the billing address that is tied to the bank/credit card.