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Welcome to The Supermicro eStore

    Ordering - Frequently Asked Questions (FAQ)





    How long does it generally take to process an order?

    Orders typically take within 24 hours to process. However, if there is a payment issue it may take longer than 24 hours to process.


    How can I check the status of my Supermicro order?

    To check the status to your Supermicro eStore order, log in to your account and click on “My Account” and then click on “My Orders”. From there you can find your order that you want to check the status on and click “View Orders”.


    How can I track my Supermicro order?

    There are two ways to track your Supermicro order, one through tracking information via email and the other is under “My Account”. Once we have shipped your order out, you will automatically get an email notification that will include your tracking number. Another way to track your Supermicro order is to login to your Supermicro account and click on “My Orders”. From there you choose the order you would like to track and click on “View Order” and the tracking number should be on the page.


    Can I change my order once it has been submitted?

    You will be able to change or cancel your order before we process your order. If your order is in the “pending” process under your order status then you’ll be eligible to cancel or change your order. If your order is in the “processing” process then we will not be able to cancel or change your order.


    How do I cancel my order?

    To cancel your order, please log into your account and go to "My Account" and then click on "My Orders". From there, you should be able to cancel your order unless it is in the "Processing" status already.


    What does status “on-hold, pending, cancel, process, or complete mean?”

    On-Hold: We are preparing your order for review. Pending: We are reviewing your order for processing. You will be able to make any changes or cancel your order.
    Canceled: Your order is canceled and will not be processed.
    Processing: We are preparing the order for shipment (you will not be able to cancel or make any changes to your order).
    Complete: We have successfully shipped your order out. The tracking number should be available on my orders page.


    Does Supermicro eStore offer volume pricing or discount?

    Does Supermicro eStore offer volume pricing or discount?


    May I combine two separate orders to save on shipping costs?

    Sorry, you will not be able to combine two separate orders to save on shipping costs.


    Does Supermicro sell or release my personal information?

    Supermicro eStore will never sell or release any personal information.


    What happens when an item is out-of-stock?

    If the item you wish to purchase is out of stock, please contact us through either live chat or email and we will try to get back to you as soon as possible.


    Who do I contact if I need to place a large volume order?

    Please contact our live chat or send us an email through our Contact Us page for more information.


    Can Supermicro use registered mail for my APO/FPO order?

    Please contact our live chat or send us an email through our Contact Us page for more information.


    How can I check if a Supermicro eStore item is compatible with a System, Motherboard, or Add-on Card?

    There are two ways to check if an item is compatible, one through the Supermicro Parts Finder on the home page, and the other through Part Validation under any specific product. For both, you must enter a valid SKU# to validate.


    What if a Supermicro eStore item is not compatible with a System, Motherboard, or Add-on Card?

    If the item is not compatible with a system, motherboard, or add-on card, and you wish to find an item that is, please contact us through either live chat or email and we will try to get back to you as soon as possible.


    How can I purchase a Supermicro item not sold on the eStore?

    If an item is not sold on our eStore, please check with our resellers/partners for availability and pricing. If you have any further questions, feel free to contact us through either live chat or email and we will try to get back to you as soon as possible.


    Does Supermicro eStore provide price quotes?

    Yes, but only for products sold on the eStore. Please check with our resellers/partners for availability and pricing of products not sold on our eStore.


    Does Supermicro price match?

    No, Supermicro does not price match.


    Can I un-cancel an order?

    No, canceling an order is permanent and you would have to place a new order.


    Why was my transaction declined?

    There are several reasons why the transaction was declined such as your bank/credit card company not approving the transaction due to insufficient funds, large purchase amount, invalid credit card number or expiration date. Please contact them to resolve any outstanding issues. 

    Another reason could be a CCV mismatch where the card code (a three- or four-digit security code that is printed on the credit card) provided in a transaction does not match with the card code on file at the credit card issuing bank. 

    If you still have any issues or concerns, please contact our live chat or send us an email through our  Contact Us page for further details.


    What does it mean my transaction was declined due to an AVS mismatch?

    AVS mismatch means the billing address provided on your order does not match the billing address that is tied to the bank/credit card.


    How long does it take for held charges on my bank/credit card to clear after a transaction has not been completed or has been denied?

    Depending on the bank/credit card company, it could take anywhere between 2-5 business days.


    How secure is information about you?
    • The security of your Personal Information is important to us, we protect your information using commercially technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.
    • We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
    • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

    What personal information about you does Supermicro eStore collect?

    "Personal Information" is information that can be associated with a specific person and could be used to identify that specific person whether from that data or from other information that Supermicro has or is likely to have access to. We do not consider Personal Information to include information that has been made anonymous or aggregated so that it can no longer be used, whether in combination with other information or otherwise, to identify a specific person.

    We collect Personal Information from you and the devices you use to access or use our Services. Categories of Personal Information we collect include, but are not limited to information: 

    • You give us when you use our Services.

    • We collect automatically when you use our Service.

    • We collect using Cookies, Web Beacons and Similar Technologies.

    • We collect or obtain from other sources.



    Examples/Types of Personal Information we collect:

    • Account Information: Tells Supermicro who you are, how to ship products to you, how to contact you, and billing information.

    • Passwords and IDs: Provides you with access to your profile areas and to protected content.

    • E-mail: Raises and/or responds to questions and to distribute information about Supermicro and its products and services.

    • Transactions: Shows which products and services you have requested.

    • Your feedback and Post-Sale Support: Provides a mechanism for you to request information or support from Supermicro.