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    Payments - Frequently Asked Questions (FAQ)

    What Payment methods does Supermicro accept?

    Supermicro eStore accepts Visa, MasterCard, and American Express. Please note: Must be a US-based credit/bank card with a billing address in the United States. US territories are not accepted even if it’s listed as an option.

    May I pay using a check, money order, wire transfer, purchase order (PO), or Paypal?

    Supermicro eStore does not accept check, money order, wire transfer, purchase order (PO), or Paypal.

    How long does it take for held charges on my bank/credit card to clear after a transaction has not been completed or has been denied?

    Depending on the bank/credit card company, it could take anywhere between 2-5 business days.

    Does Supermicro charge tax?

    Supermicro charges tax in CA, FL, GA, MA, MD, NJ, NV, TX, UT, and WA.

    Does Supermicro charge tax on shipping?

    Supermicro charges tax in shipping on GA, NJ, NV, TX and WA.

    Does Supermicro offer tax exemptions?

    Yes, Supermicro offers tax exemptions. In order to apply for a tax exemption, you would need to provide a valid certificate. Your tax-exempt request will be processed after we have verified that the certificate is valid.

    Where do I send my certificate of tax exemption to?Where do I send my certificate of tax exemption to?

    Please send your relevant certificates to

    Can I remove the tax amount prior to making the purchase so I don’t have to pay tax?

    No, the tax-exempt request will take place after the order has been placed. The tax amount will be refunded to the original form of payment.

    How long does the tax-exempt process take?

    It usually takes 7 to 14 business days for the tax amount to return back to your original form of payment.

    Do you keep tax exempt information on record when we check out or in “My Account” for future purchases?

    We do not keep any tax exempt information on record so you may be asked to provide a tax exempt certificate in order to reapply the tax exemption.

    Do you still charge tax on software (OOB) even if it is a digital download?

    Yes, tax is still applied for digital downloads in MA, NJ, TX, UT, and WA.

    The price of an item I purchased has dropped prior to shipment. Is it possible to get a refund of the difference?

    Sorry, we do not offer any price guarantees because industry prices change often.

    Does Supermicro allow split payment methods?

    No, you may only use one payment type per order.