Yes, Supermicro eStore provides free shipping with any purchase over $200 (excludes rail kits)
We offer standard shipping (3-5 business days), expedited shipping (2 business days), overnight (next business day), priority overnight (by 10:30 am to most US addresses; by 5 pm to some remote areas; by noon on Saturdays).
Unfortunately, we do not allow usage of shipping accounts on Supermicro eStore.
Majority of the orders will ship from California.
No, Supermicro eStore currently does not offer Will Call.
No, Supermicro currently only ships within the United States.
If you missed the package delivery, please check with the shipping carrier to arrange for delivery or pickup.
Please verify you’ve received a box for the tracking number associated with your entire order. In rare cases, orders may come in different packages/shipment. Please contact our live chat representative or send us an email through our Contact Us page.
Unfortunately, we do not allow changing a delivery address or recipient’s name after an order has been shipped.
Yes, we can add attention to or box number for you. Please contact our live chat or send us an email through our Contact Us page.
If your package was damaged, tampered or misdelivered with while in transit, please contact our customer service team within 48 hours of delivery. If for some reason your package was lost in transit, please contact our customer service within a week of not receiving the package.
Unfortunately, we do not ship to guests at hotels.
In rare cases, packages are separated and not scanned by Fedex right away. We advise to wait a day or two to see if the status updates. If they don’t arrive within a week, please contact our live chat or send us an email through our Contact Us page.
Supermicro eStore currently does not ship to U.S. territory addresses including Puerto Rico, Guam, N. Mariana Islands, American Samoa and U.S. Virgin Islands.
No, Supermicro eStore only ships on weekdays. If an order was placed on a holiday or during the weekend, it will be shipped on the next available business day.
No, we currently do not offer Saturday delivery. The order would be delivered on Monday as it is the next available business day.
Yes, we do. If you select ‘Priority Overnight’ and place the order before 3PM PDT on Friday, you will receive your order on Saturday (exclusive for some rural and remote areas).
Please contact our live chat or send us an email through our Contact Us page for more information.
No, Supermicro does not ship to PO Boxes.
If we cannot ship all the products in one package due to excess weight or quantity, it may ship in multiple packages as a Multiple Package Shipment (MPS). In rare cases, the packages might arrive at different times.