Free Shipping to the Continental US Over $200 (Excluding rail kits)
Quantity is Limited

    Shipping and Delivery - Frequently Asked Questions (FAQ)





    Does the Supermicro eStore provide free shipping?

    Yes, Supermicro eStore provides free shipping with any purchase over $200 (excludes rail kits)


    What shipping methods are offered on Supermicro eStore?

    We offer standard shipping (3-5 business days), expedited shipping (2 business days), overnight (next business day), priority overnight (by 10:30 am to most US addresses; by 5 pm to some remote areas; by noon on Saturdays).


    Can I use my own shipping account for the order?

    Unfortunately, we do not allow usage of shipping accounts on Supermicro eStore.


    Where does Supermicro orders ship from?

    Majority of the orders will ship from California.


    May I pick up a Supermicro eStore order via Will Call?

    No, Supermicro eStore currently does not offer Will Call.


    Does Supermicro ship internationally?

    No, Supermicro currently only ships within the United States.


    What happens if I miss the package delivery?

    If you missed the package delivery, please check with the shipping carrier to arrange for delivery or pickup.


    What should I do if an item is missing from my order?

    Please verify you’ve received a box for the tracking number associated with your entire order. In rare cases, orders may come in different packages/shipment. Please contact our live chat representative or send us an email through our Contact Us page.


    My order has already shipped, but I need to change the delivery address or recipient’s name. How can I change this?

    Unfortunately, we do not allow changing a delivery address or recipient’s name after an order has been shipped.


    Can I add attention to or box number that I forgot to add during checkout?

    Yes, we can add attention to or box number for you. Please contact our live chat or send us an email through our Contact Us page.


    How long is the waiting period before I am able to file a claim for a lost, damaged, misdelivered or tampered package?

    If your package was damaged, tampered or misdelivered with while in transit, please contact our customer service team within 48 hours of delivery. If for some reason your package was lost in transit, please contact our customer service within a week of not receiving the package.


    Does Supermicro ship to guests at hotels?

    Unfortunately, we do not ship to guests at hotels.


    My tracking number is not working or updating. What should I do?

    In rare cases, packages are separated and not scanned by Fedex right away. We advise to wait a day or two to see if the status updates. If they don’t arrive within a week, please contact our live chat or send us an email through our Contact Us page.


    Does Supermicro eStore ship to U.S. territory addresses?

    Supermicro eStore currently does not ship to U.S. territory addresses including Puerto Rico, Guam, N. Mariana Islands, American Samoa and U.S. Virgin Islands.


    Does Supermicro eStore ship on holidays and on the weekends?

    No, Supermicro eStore only ships on weekdays. If an order was placed on a holiday or during the weekend, it will be shipped on the next available business day.


    If I place an order with overnight delivery on Friday, would it be delivered Saturday?

    No, we currently do not offer Saturday delivery. The order would be delivered on Monday as it is the next available business day.


    Does Supermicro eStore deliver on Saturday?

    Yes, we do. If you select ‘Priority Overnight’ and place the order before 3PM PDT on Friday, you will receive your order on Saturday (exclusive for some rural and remote areas).


    Can Supermicro use registered mail for my APO/FPO order?

    Please contact our live chat or send us an email through our Contact Us page for more information.


    Does Supermicro ship to PO Boxes?

    No, Supermicro does not ship to PO Boxes.


    Why was my order split into multiple packages?

    If we cannot ship all the products in one package due to excess weight or quantity, it may ship in multiple packages as a Multiple Package Shipment (MPS). In rare cases, the packages might arrive at different times.