Customers will have 30 days from the day they have received the product to return the product to us. Software products are non-refundable. Please note: in order to return anything to us, you are required to contact us so we issue you an RMA#.
To return a Supermicro eStore order, please visit our request RMA online page and fill in all the information needed.
Memory - 5 year warranty
2.5-inch HDDs - 5 year warranty
3.5-inch HDDs - 3 year warranty
I/O Shields/Fans/Heatsinks - 1 year warranty
Transceivers/Cables - 1 year warranty
Drive Trays/Rail Kits - 1 year warranty
Power Supplies/Power Distributors - 1 year warranty
Software - Not applicable
Supermicro eStore does not offer an exchange for a different product. If you wish to go with a different product, please purchase it on a separate order and return the original product.
The shipper will be in charge of paying for shipping back to us.
All product replacements are subject to quantity available in Supermicro eStore stock. The return/exchange process should take between 1-2 weeks. If Supermicro does not have stock to replace the returned products, Supermicro shall have at least 30 days to manufacture and replace the returned products. If for some reason the part(s) is unavailable, we will offer a credit back at the current with year usage price.
Yes, Supermicro eStore provides cross-shipping service. Please submit an Online RMA Request and select “Return for cross-shipment”.
Cross-shipment means shipping a defective product back while you get another (same product) sent to you prior or during this process. Your credit card information will be needed to proceed.
If you wish to cancel your order before it gets shipped out, please contact us through live chat as soon as possible. Please keep in mind that once warehouse has received the order, you will not be able to cancel your order.
The quickest way to track your return or RMA is by contacting our live chat. If we are not available, please send us an email through our Contact Us page
Please contact the Supermicro RMA Department directly at 408-503-8000 (ext. 4 or ext. 8080).
Any return for a refund may be subject to a restocking fee of up to 15%.