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    Warranty / Returns (RMA) - Frequently Asked Questions (FAQ)

    What is the standard return policy for Supermicro eStore products?

    Customers will have 30 days from the day they have received the product to return the product to us. Software products are non-refundable. Please note: in order to return anything to us, you are required to contact us so we issue you an RMA#.

    How do I return a Supermicro eStore order?

    To return a Supermicro eStore order, please visit our request RMA online page and fill in all the information needed.

    What is the warranty policy for Supermicro eStore products?

    Memory - 5 year warranty
    2.5-inch HDDs - 5 year warranty
    3.5-inch HDDs - 3 year warranty
    I/O Shields/Fans/Heatsinks - 1 year warranty
    Transceivers/Cables - 1 year warranty
    Drive Trays/Rail Kits - 1 year warranty
    Power Supplies/Power Distributors - 1 year warranty
    Software - Not applicable

    Does Supermicro eStore offer any technical support or advice?

    Yes. We ask prior to contacting us, please visit our FAQs to see if your question is listed on there. If not, please feel free to contact us through our live chat or email us.

    Does Supermicro eStore offer an exchange for a different product?

    Supermicro eStore does not offer an exchange for a different product. If you wish to go with a different product, please purchase it on a separate order and return the original product.

    Will Supermicro eStore pay for my return shipping?

    The shipper will be in charge of paying for shipping back to us.

    How long does it take to process my return/exchange?

    All product replacements are subject to quantity available in Supermicro eStore stock. The return/exchange process should take between 1-2 weeks. If Supermicro does not have stock to replace the returned products, Supermicro shall have at least 30 days to manufacture and replace the returned products. If for some reason the part(s) is unavailable, we will offer a credit back at the current with year usage price.

    Does Supermicro eStore do cross-shipping?

    Yes, Supermicro eStore provides cross-shipping service. Please submit an Online RMA Request and select “Return for cross-shipment”.

    What does Return for Cross-Shipment mean?

    Cross-shipment means shipping a defective product back while you get another (same product) sent to you prior or during this process. Your credit card information will be needed to proceed.

    Can I cancel my order before it gets shipped out?

    If you wish to cancel your order before it gets shipped out, please contact us through live chat as soon as possible. Please keep in mind that once warehouse has received the order, you will not be able to cancel your order.

    How do I check the process of my return?

    The quickest way to track your return or RMA is by contacting our live chat. If we are not available, please send us an email through our Contact Us page

    How do I check the process of my non-eStore related return or RMA?

    Please contact the Supermicro RMA Department directly at 408-503-8000 (ext. 4 or ext. 8080).

    Does Supermicro charge restocking fee?

    Any return for a refund may be subject to a restocking fee of up to 15%.