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    Website - Frequently Asked Questions (FAQ)





    Are you experiencing any issues with the Website?

    If yes, please contact our live chat or send us an email through our Contact Us page.


    What should I do if I find false information or image(s) for a Supermicro product?

    Please let us know by either contacting our live chat or sending us an email through our Contact Us page.


    Why is my billing and/or shipping address not being accepted by your website?

    Sometimes our address verification system may not recognize newer addresses. If you’re having issues with adding a billing and/or shipping address, please contact our live chat or send us an email through our Contact Us page.


    Are the products sold on the eStore RoHS and REACH compliant?

    Yes, all of our products on the eStore are RoHS and REACH compliant, details available upon request.


    Do you provide 3D or 2D drawings for any type of product on the eStore?

    No, we do not provide 3D or 2D drawings of any type of product on the eStore.


    What are your live chat hours?

    Our live chat hours are 8AM - 6PM PST Mon-Fri excluding holidays. Any live chat requests outside of these hours will be taken care of the next available business day during those hours. Please email us your questions and we will get back to you as soon as possible.