[{"category_id":"1","name":"Account","description":"Account","sort_order":"1","store_id":"0","status":"1","faq_items":[{"faq_id":"1","category_id":"1","question":"Why can't I log into my Supermicro eStore account?","answer":"

The email address or password provided may be wrong. If you forget your password, visit the eStore<\/a>, \u201cSign in\u201d on the top right, and click on \u201cForgot Your Password?\u201d<\/strong>  From there, you can enter your email address, and you will receive an email with a link to reset your password. Note: If you do not see an email, please check your spam\/junk folder or it might have been filtered by your email service.<\/p>","sort_order":"1","status":"1"},{"faq_id":"2","category_id":"1","question":"How come I cannot login to my account even with the correct credentials or register a new account?","answer":"

Make sure you check \u201cI\u2019m not a Robot\u201d<\/strong> on the Captcha box before hitting the \u201cRegister\u201d<\/strong> or \u201cLogin\u201d<\/strong> button as this is a required field. If it is not showing up, refresh your browser, use incognito mode, or use a different one.<\/p>","sort_order":"2","status":"1"},{"faq_id":"176","category_id":"1","question":"Why have I not received the account verification email after registering for an account?","answer":"

Please check your spam folder\/junk folder as it may have been filtered out by your email service.

If the verification email is not there, you may use this link<\/a> to resend the verification email by clicking on the \u201cResend\u201d<\/strong> feature and entering your email.<\/p>","sort_order":"3","status":"1"},{"faq_id":"3","category_id":"1","question":"How do I change my name and\/or email address?","answer":"

To change your name or email address, log in to your account and click on \u201cMy Account\u201d<\/strong> and then click on \u201cAccount Information\u201d<\/strong>. From there you should be able to change your first and last name.<\/p>\r\n

For email address inquiries, please contact our live chat<\/a><\/strong> or send us an email through our Contact Us<\/strong><\/a> page.<\/p>","sort_order":"4","status":"1"},{"faq_id":"4","category_id":"1","question":"How do I change my password?","answer":"

To change your password, log in to your account and click on \u201cMy Account\u201d<\/strong> and then click on \u201cAccount Information\u201d<\/strong>. At the bottom under \u201cChange Password\u201d you will need to enter your current password and the password you wish to change it to and click on \u201cSave Changes\u201d<\/strong>.<\/p>","sort_order":"5","status":"1"},{"faq_id":"142","category_id":"1","question":"I have changed my password, but it is still not being accepted?","answer":"

A valid password will require the following: at least 12 characters in addition to (1 lowercase, 1 uppercase, 1 digit + 1 special character from the following list (- , !, @, #, $, %).<\/p>","sort_order":"6","status":"1"},{"faq_id":"143","category_id":"1","question":"Is it possible to combine eStore accounts?","answer":"

There is no option to combine accounts.<\/p>","sort_order":"7","status":"1"},{"faq_id":"5","category_id":"1","question":"How can I add a default billing address and shipping address?","answer":"