Service offering

The right support for you

Supermicro provides flexible and customizable Service Level Agreements for logistics, remote help desk and rapid onsite support to cover Supermicro hardware solutions.

Service offering

On-site service location

• Please make sure your service location is available country option before placing orders.
• If your shipping address is different from the service location, please kindly let us know by contacting eStore-OP_Europe@supermicro.com.

Country	Bronze - 3 Business Days	Silver - Next Business Day
Austria	Full country	Full country
Belgium	Full country	Full country
Bulgaria	Full country	Major Cities Sofia, Plovdiv, Varna, Burgas, Ruse, Stara Zagora, Veliko Tarnovo
Croatia	Full country	Major Cities Zagreb, Split, Rijeka, Osijek
Cyprus	Major Cities Nicosia	Unavailable
Czech Republic	Full country	Full country
Denmark	Full country	Full country
Estonia	Full country	Full country
Finland	Full country	South of Finland Helsinki, Espoo, Vantaa, Turku, Tampere, Lahti, Kouvola, Lappeenranta
France	Full country	Full country
Germany	Full country	Full country
Greece	Full country	Major Cities Athens, Thessaloniki, Patras, Heraklion, Larissa
Hungary	Full country	Major Cities Budapest, Debrecen, Szeged, Miskolc, Pécs
Ireland	Full country	Major Cities Dublin, Cork, Limerick, Galway, Waterford
Italy	Full country	Full country except Sicilia and other Islands Rome, Milan, Naples, Turin, Genoa, Bologna, Florence, Venice, Verona, Sassuolo, Colleretto Giacosa
Latvia	Full country	Full country
Lithuania	Full country	Full country
Luxembourg	Full country	Full country
Malta	Major Cities Valletta	Unavailable
Netherlands	Full country	Full country
Norway	Full country	South of Norway Oslo, Kristiansand, Stavanger, Drammen, Skien, Porsgrunn, Tønsberg
Poland	Full country	Major Cities Warsaw, Kraków, Gdansk
Portugal	Full country	Full country
Romania	Full country	Major Cities Bucharest, Cluj-Napoca, Timișoara, Iași, Constanța
Slovakia	Full country	Major Cities Bratislava, Kosice
Slovenia	Full country	Major Cities Ljubljana
Spain	Full country	Mainland (not Islands) Madrid, Barcelona, Valencia, Seville, Zaragoza, Málaga, Murcia, Bilbao
Sweden	Full country	South of Sweden Gothenburg, Malmö, Linköping, Helsingborg, Jönköping, Lund
Switzerland	Full country	Full country
United Kingdom	Full country	Full country