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Service offering

The right support for you

Supermicro provides flexible and customizable Service Level Agreements for logistics, remote help desk and rapid onsite support to cover Supermicro hardware solutions.

Service offering

Service Offering Bronze on-site service Silver on-site service
Response SLA 3 Business Days Next Business Day
Parts
  • Dedicated based on service-level agreement
  • Dedicated based on service-level agreement
Parts Logistics 2-way shipping 2-way shipping
Help Desk Monday - Friday
9am-5pm local
(Excludes holidays) 		Monday - Friday
9am-5pm local
(Excludes holidays)
Service Portal Yes Yes
Field Engineers No Yes
TAM (Technical Account Manager) No Yes
Operational Report None Upon request
Contact window

Please note:

  • On-site service overrides Warranty.
  • Integration Services request - Please contact us via Live Chat or email for further assistance.

On-site service location

  • Please make sure your service location is available country option before placing orders.
  • If your shipping address is different from the service location, please kindly let us know by contacting eStore-OP_Europe@supermicro.com.
Country Bronze - 3 Business Days Silver - Next Business Day
Austria icon Austria Full country Full country
Belgium icon Belgium Full country Full country
Bulgaria icon Bulgaria Full country Major Cities
Croatia icon Croatia Full country Major Cities
Cyprus icon Cyprus Contact us for checking Unavailable
Czech Republic icon Czech Republic Full country Full country
Denmark icon Denmark Full country Full country
Estonia icon Estonia Full country Major Cities
Finland icon Finland Full country South of Finland
France icon France Full country Full country
Germany icon Germany Full country Full country
Greece icon Greece Full country Major Cities
Hungary icon Hungary Full country Major Cities
Ireland icon Ireland Full country Major Cities
Italy icon Italy Full country Full country except Sicilia and other Islands
Latvia icon Latvia Full country Riga
Lithuania icon Lithuania Full country Major Cities
Luxembourg icon Luxembourg Full country Full country
Malta icon Malta Contact us for checking Unavailable
Netherlands icon Netherlands Full country Full country
Norway icon Norway Full country South of Norway
Poland icon Poland Full country Full country
Portugal icon Portugal Full country Full country
Romania icon Romania Full country Major Cities
Slovakia icon Slovakia Full country Bratislava, Kosice
Slovenia icon Slovenia Full country Ljubljana
Spain icon Spain Full country Mainland (not Islands)
Sweden icon Sweden Full country South of Sweden
Switzerland icon Switzerland Full country Full country
UK icon United Kingdom Full country Full country